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By H. Nguyen

An exceptional glimpse into the multidimensional studying approaches that occur whilst beginner execs enhance the mandatory verbal exchange talents for potent activity accomplishment. This research of genuine sufferer consultations via pharmacy interns is an important contribution to analyze on well-being verbal exchange education.

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Additional info for Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy

Sample text

13 ((Pt turns to talk to the other patient at counter)) The request–response sequence is similar to the summons–response sequence in that it also has an identification function: in her request, the patient provides her son’s name (lines 6–8). The pharmacist also orients to this identification function, as evidenced by his withholding response until the patient has Sequential Organization 23 provided the full name (silent periods in lines 5 and 7). For her part, when not receiving an immediate response from the pharmacist after producing her son’s first name, the patient produces the last name, which could demonstrate further her orientation to the identifying function of the opening.

0) Ph continues to write 16 Ph: °xxxx just write down prescription number°. 0) 18 Ph: sign right there that’s for the insurance? 0) Pt writes on form, 20 Ph gets bottle out of bag In this segment, the patient’s identification has been slightly problematic. In line 9, the pharmacist has to confirm the name with her, and in line 14, the patient also specifies which name to use for insurance. It is noteworthy that by giving the pharmacist instructions about what name to use, the patient displays her understanding of this institutional procedure at the pharmacy.

Excerpt 4a. Payment-related actions in silence, JimClk8-16 1 → 2 → 3 4 5 ((Ph writes on insurance form)) ((Pt signs on form)) ((Ph takes medicine out of bag)) Ph: so. 4) In some cases, the pharmacist will verbally request the patient to sign the insurance form and state the purpose of the signing (Excerpt 4b). Excerpt 4b. Name for insurance, JimClk8-13 8 Pt: probably copay I think. = 9 → Ph: = you go by Roxanne too? 10 Ph looks at medicine bag 11 Pt: right. 12 Ph: okay. 0) Ph writes on insurance form 14 → Pt: just put down there Roxanne in there.

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